Social media marketing according to Dell, Marketo and yours truly at IBM

I was invited to speak at LinkedIn TechConnect 2012 and they posted the following video of the session I was in moderated by Mike Weir, Head of Category Development, Tech Sector, Marketing Solutions, LinkedIn and featuring Rishi Dave, Executive Director, Enterprise Solutions & Business Digital Marketing, Dell and Maria Pergolino, Senior Director of Marketing, Marketo.

Apologies in advance for the form (looks like LinkedIn may be harvesting some email here…no doubt well worth it!)

IBM Design Lab — day three

On Friday we had some important visitors at the Design Lab — IBM’s SVP of Marketing and Communications, Jon Iwata, IBM’s VP of Marketing, John Kennedy and the founder of SY Partners, Keith Yamashita.  The three of them had a walk around the Lab with Ben Edwards and met some of the teams doing work here.  I caught the teams on video along with some reactions from Jon, John and Keith…the video’s about 6 minutes long and gives you an idea of some of the projects we’re working on here.

Social Media Week Shines a Light on Social Business

This week the digerati and the everyday netizen alike will look up for a moment from their laptops and smart phones to focus their eyes on Social Media Week, a worldwide series of interconnected events and activities about emerging trends in social and mobile media across all major industries.

The people who shape the future of our digital lives will share ideas, strategies and insights with an eye towards improving digital experiences for the people and organizations they care about most. While social media has significantly shaped how we communicate and connect in our personal lives, there’s a related trend that the most sophisticated enterprises have already begun to embrace: social business. Engaging in social media through Facebook,  YouTube and the like represent just one element businesses can explore, but business is more than media – so how can businesses apply the principles of “social” to other dimensions of their organizations to improve outcomes?

In today’s business environment, organizations must become more agile, creative and innovative in order to compete. Forward-looking organizations amplify the benefit of human interactions in just about any business process by making them social (as opposed to trying to engineer the human interactions out of the business process, which is the unfortunate legacy of many enterprise systems.) For example, interacting with the sales team of a social business might include benefiting from digital artifacts of human interactions reaching deep into that company’s supply chain or research division. A really sophisticated social business might have friendly and easily navigable visualizations of these artifacts of interactions. So this is to say that social business is a superset of interactions that includes social media — since media is just one dimension of interaction with an organization.

According to Forrester Research, the market opportunity for social enterprise apps is expected to grow at a rate of 61 percent through 2016, reaching $6.4 billion, compared with $600 million last year (“Social Enterprise Apps Redefine Collaboration,” Forrester Research, Inc., November 30, 2011). Ignore this emerging market and you choose to lose.

Social Media Week is the perfect time for organizations to think about how they can get social and do business at the same time.

Consider just a few of the possibilities of becoming a social business:

Global Collaboration: Extending beyond just document collaboration, social business tools enable organizations to build a team based off their skills, rather than location. Unified communications capabilities allow global teams to collaborate even if they aren’t in the same room (or on the same continent). Actively-managed digital communities of practice provide an opportunity for teams to collaborate and learn on the fly, fostering a greater sense of belonging.  Social organizations can expect to retain more of their best employees as they feel part of a common goal and have a voice in the decision making process.

Mobility: I’ve personally been a mobile employee for nearly a decade – and I’m not alone.  With the mobile workforce expected to reach more than 1.19 billion by 2013, according to research firm IDC, nearly 1 trillion Internet-connected devices will be in market in 2012, generating 20 times more mobile data by 2015. Equipping these employees with social connectivity to collaborate and innovate on the fly has become a major requirement for many organizations. Mobile capabilities for workers that extend beyond email, calendar and voice will be imperative. Document editing, access to enterprise social networking tools, feature-rich data and IM on the go are becoming the new norm. Imagine the opportunities for productivity, innovation and responsiveness when you are part of a team with mobile devices and tablets equipped with social enterprise capabilities.

Social Analytics: Organizations can now integrate and analyze massive amounts of data generated from people, devices and sensors and align these insights to business processes to make faster, more accurate decisions. By gaining deeper insights into customer and market trends and employees’ sentiment over social networking platforms both internally and externally, businesses can uncover critical patterns to not only react swiftly to market shifts, but predict the effect of future actions.

The Currency of Social: People and culture are the drivers for social business success. As consumers have become accustomed to social practices in their personal lives, they are seeking the same capabilities in their workplace. People form networks based on trust and transparency. With social business technology at their finger tips, employees can tap into the creativity, intelligence, and community of their organization to accomplish business goals faster and more efficiently.

The opportunity for social business to transform how we connect people and processes, and increase the speed and flexibility of business is limitless. A successful social business breaks down collaboration barriers and puts social networking in the context of everyday work, from the mobile device or delivery vehicle of your choice, to improve productivity and speed decision-making.

The critical turning point for social business is the realization that the collective knowledge of networks of people can provide businesses with a unique competitive advantage. Social tools are building the next generation of competitive and profitable businesses – and if you’re not latching on to the social movement – you may be doing business with blinders on.

(Originally published in Social business News)

Big Blue is the antithesis of Big Brother. It’s ‘Big Open’

Not that anyone asks me anymore why I work for IBM, but this article in Business Insider by Mark Fidelman pretty much nails it.  Basically the thesis is that open, collaborative organizations are the way of the future and fear-driven, dictatorial organization are gonna go the way of the do-do.  Now, IBM isn’t perfect, but there aren’t many other organizations in the world that can actually claim that they are, in fact, actively working to mold their organizational culture in this way. 

Not only that, but the article lays out the business benefit, “IBM has been so successful in its last few years, that it’s outperformed the S&P 500, Hewlett Packard, Microsoft, Google and Oracle.”

There’s also some nice, tidy philosophical underpinnings explained.  Here is a selection of my fave quotes from the piece.

“While Apple has been wildly successful, IBM’s Social Business is much more attainable and sustainable than what Fortune’s Adam Lashinsky describes as Apple’s genius led, culture of fear. For the genius is always, as Benjamin Disraeli and later Peter Drucker predicted, succeeded by a “lieutenant of Marines” who understands the business but nothing else. So the company is only left with an innovation vacuum.”


“Work creates a unique social bond – it is the interface between people, technology and culture. Work’s social bond must also evolve. It must responds to market conditions and customer demands. There isn’t a large company that does this better than IBM.
It may be too early for some organizations to come to grips with social business as a strategy. They are stuck in a corporate dystopia, ruled by the equivalent of an Orwellian inner party which condemns individuality and transparency as thought crimes.”


Why Every Company Needs to be More Like IBM & Less Like Apple

Volunteerism and Citizenship: One mentor’s story

I just contributed a guest-blog post to the Citizen IBM blog about the volunteer work I am doing at P-Tech. The post is called Volunteerism and Citizenship: One mentor’s story.

Talking with kids about the(ir) future

I’m starting as a mentor at a project IBM is doing with the City of New York called P-Tech.  It’s a highschool in Brooklyn that goes for six years — at the end of it the kids earn an associates degree as well as the high school diploma and they are first in line for IBM jobs.  One of the main aspects of the program is a one-on-one mentorship with IBMers for each of the kids in the school.

The New York Times wrote a concise piece about it when the school opened a couple days ago.

I’m really looking forward to doing a little more for the community — this is a small thing to be sure, but it is something.  I am, after all, a Brooklyn citizen and proud!

When I was living in East Harlem I participated in the East Harlem Tutorial Board — a great program.  However, I found it really tough for a bunch of reasons…I’m much more optimistic about this program, especially because (having just gone through the initial training) it seems really well organized.

Chatting with one of my colleagues who is also a mentor, he said “the mentoring dimension of this feels key to me — the primary difference between kids who make it and those who don’t is whether there’s an adult in their lives who cares whether they live or die.”  I couldn’t agree more.  Looking back at my life there were a few key individuals who propped me up at some rough times — same is true for me as an adult too, really.

So! Fingers x’ed…I just might be able to prop this kid up when he needs a grownup to lean on.